Returns & Shipping Policies

Return Policy
We’re sorry, but our coffee beans are non-returnable and non-refundable once they've been shipped, due to food safety standards. If you have any issues with your order, please contact us at traders@coffeetraders.com so we can make it right. Non-coffee merchandise may be exchanged or returned within 30 days of the ship date. To be eligible for a return, the item must be unused and in its original packaging. To begin the process please email traders@coffeetraders.com. Once the product has been received by Montana Coffee Traders and approved for exchange/refund you will receive an email notifying you.

Shipping Policy
We roast and ship Monday through Thursday via USPS and UPS. We unfortunately are unable to ship to California due to Prop 65 limitations.

To keep ground shipping prices as low as possible we automatically choose the most efficient carrier based on weight and location. Your package could be shipped via United States Postal Service OR UPS. If you are unable to receive EITHER USPS or UPS please contact our Customer Service office at 800.345.5282 or by email traders@coffeetraders.com

*Standard Ground shipping
Standard Ground shipping is available to all 50 states and APO/FPO addresses. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in two (2) to six (6) business days. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS or UPS depending on weight and location. Shipments to AK, HI, and P.O. Boxes are sent via USPS. Shipments to APO/FPO address are included in the AK, HI and P.O. Box rates and are shipped via USPS.

**UPS 2nd Day Air
UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping will typically ship the next business day and arrive in two (2) to three (3) business days.

***UPS Next Day Air
UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping will typically ship the next business day and arrive in one (1) to two (2) business days.

****International Shipping
Please call Customer Service at (800) 345-5282.

Multiple Shipping
If you are sending gifts to multiple addresses (more than the two allowed in our order page) please call Customer Service, 800.345.5282. we can also store these addresses for you in our account for future multiple shipping.

Customer Satisfaction
We value your business. If you have any questions about your order, please contact Customer Service at traders@coffeetraders.com.